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Bewertung

All of our guests have the possbility of rating the Hotel An der Gruga.
That way, you get an overview about the quality of our hotel.
1 to 2 - very poor
3 to 4 - poor
5 to 6 - acceptable
7 to 8 - good
9 to 10 - very good
The comments (partly shortened) offer you a detailed review.
We look forward to your visit
Feedback of our guests
Time period: 20. April 2013 to 20. April 2014
Given feedback: 100
Average: 9,0
Are you satisfied with...?:
Arrival / Front desk:
1
1
Feedback
10
10 - very good
9,0
90 %
from
100 Guests
Departure:
1
1
Feedback
10
10 - very good
9,0
90 %
from
100 Guests
Room cleanliness:
1
1
Feedback
10
10 - very good
9,1
91 %
from
100 Guests
Quality of breakfast:
1
1
Feedback
10
10 - very good
9,0
90 %
from
100 Guests
Overall impression:
1
1
Feedback
10
10 - very good
9,0
90 %
from
100 Guests
Friendliness & competence of the staff:
1
1
Feedback
10
10 - very good
9,2
92 %
from
100 Guests
Would you revisit our hotel?:
0
No
Feedback
10
Yes
9,9
99 %
from
100 Guests
Comments of our guests
9,8 / 10
From
Always friendly
8,8 / 10
From
Great hotel. I always enjoy the Gruga.

Only suggestion for improvement would be heavier weights in the fitness center.
10 / 10
From
Karl Thiele
I really liked An der Gruga !! It is conveniently located, within walking access to the u-bahn, the convention center, Gruga park, the hospital, and numerous high quality restaurants. The hotel staff was very kind and friendly, and although they all spoke excellent English, they allowed me to practice the little German that I knew. The breakfasts were excellent, with great coffee and fresh brotchen (crusty rolls). And the rooms were always clean, and quite up to date. And the grounds were quite quaint as well.

I highly recommend this hotel to all my colleagues who will be staying in Essen.
10 / 10
From
Your staff is awesome. They remember my name from year to year! I need to make reservations for next year's SPIEL show. Let me know when I can book them. I will arrive Wednesday and leave on Monday. Thank you!
10 / 10
From
I LOVE THE NEW RENOVATION OF THE ROOMS- ITS MORE CLASSIC NOW THAN BEFORE. THE RED MEDITERENEAN COLOUR IS MAGNIFICENT - WEL DONE

I HAVE TO SAY TO HAVE SOMEONE LIKE KAREN IS A BONUS TO YOUR HOTEL. SHE IS A WONDERFUL PERSON AND ALWAYS HAPPY TO HELP AND SERVE - VERY FRIENDLY AND VERY PROFESSIONAL. NOT TO MENTION THE REST OF THE STAFF AS WELL LIKE CATHERINE .

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+49 (0) 201 84 11 8-0

Eduard-Lucas-Strasse 17

D-45131 Essen

grugahotel@wbw-hotels.de

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